Refund policy

In short: not the one? Return any unworn piece within 15 days of delivery. We collect it from your door and issue Qilver store credit for the full price of the piece, to spend on anything at qilver.in.

15-day returns

  • Ask for a return within 15 days of delivery.
  • The piece must be unworn and in its original condition, in its Qilver box, with the 925 tag attached.
  • We arrange the pickup from your door.
  • Returns are settled as Qilver store credit for the full price of the piece, not as a cash refund. We email the credit to you within 5 working days of the piece reaching us; it works on any order at qilver.in, including Cash on Delivery orders.

For hygiene and plating reasons we can't accept jewellery that has been worn, resized, engraved or marked.

How to return

  1. Email support@qilver.in within 15 days of delivery with your order number and the piece you are returning.
  2. We book a courier pickup from your address within 2 working days. Pack the piece in its Qilver box.
  3. When it reaches us, we check it and email your store credit within 5 working days.

Exchanges

Want a different size, finish or stone colour? Say so in the same email. We send the new piece once the original has been picked up, subject to stock. Any difference in price is settled with store credit or a top-up. Not sure of your ring size? See our ring size guide first.

Cancelling an order

  • Cancel any order free of charge until it is dispatched. Just email support@qilver.in. Prepaid orders cancelled before dispatch are refunded in full to the way you paid.
  • Pre-orders can be cancelled at any time before dispatch for a full refund.
  • Once an order has been dispatched, use the return process above.

Damaged, faulty or wrong item

Photograph the parcel and the piece within 48 hours of delivery and email the photos to us. We will replace the piece or refund you in full to the way you paid, whichever you prefer, and arrange for it to be collected. Cash on Delivery orders are refunded to your bank account or UPI ID. Plating wear later on is covered by Lifetime Plating.

What we can't take back

  • Pieces that have been worn, damaged, resized, engraved or altered.
  • Pieces without their 925 tag or original packaging.
  • Return requests made more than 15 days after delivery.

Questions

Email support@qilver.in or call +91 98771 71508 (Monday to Saturday, 10:00–18:00 IST).

Returns, store credit and refunds are handled by Hardev Singh Jewellery House, Shop No. 122, Phase 10, Sector 64, Sahibzada Ajit Singh Nagar (Mohali), Punjab 160062, India. GSTIN 03BALPS5639B1ZQ.