FAQ

Most Qilver rings are adjustable: open at the back, they slide to fit most fingers, so you don't need a size. A few rings come in Indian sizes 6–14; for those, use our ring size guide, or shop adjustable rings.

Yes. Every piece is 925 sterling silver, stamped 925 inside the band or on the post.

Our gold finish is 18-karat gold over the same 925 sterling silver, so you get the colour of gold on a solid-silver body.

Gold over silver is a thin layer; perfume, water and sweat wear it faster. Care for it and it lasts, and if it wears through, we re-plate it free under Lifetime Plating.

Sterling silver can dull over time. It isn't a defect: the polishing cloth in your box brings it back in seconds.

Free on prepaid orders, anywhere in India, with no minimum. Cash on Delivery orders carry a ₹149 COD fee. We ship within India only.

Orders placed now dispatch from our Mohali store on 5 October and reach you between 8 and 15 October, depending on your pin code. We email you a tracking link the day it ships.

In-stock orders dispatch within 2 working days. Delivery then takes 2–3 working days in the North, 3–5 to other metros and 5–7 elsewhere.

UPI, cards, net banking and wallets through our secure Razorpay checkout, or Cash on Delivery on orders up to ₹10,000 (₹149 COD fee). GST (3%) is added at checkout.

Yes, on orders up to ₹10,000. At checkout choose “Cash on Delivery (COD fee)” as your delivery option: a ₹149 COD fee is added and you pay in cash when your order arrives. Prepaid orders ship free.

Yes. Payments are processed by Razorpay, a PCI DSS-compliant payment gateway. You enter your card, UPI or bank details on Razorpay's secure checkout; we never see or store them.

Only for Cash on Delivery: a ₹149 COD fee. UPI, cards, net banking and wallets have no fee. GST (3%) is added at checkout on every order.

A failed payment is reversed to your account automatically, usually within 1 to 7 working days depending on how you paid. If it hasn't come back, email support@qilver.in with the date and the amount and we'll trace it with Razorpay.

As Qilver store credit for the full price of the piece, emailed to you within 5 working days of your return reaching us. It works on any order at qilver.in, including Cash on Delivery orders. Damaged, faulty or wrong items are replaced or refunded in full to the way you paid.

Write to us first at support@qilver.in: most payment problems are sorted within a day or two. You can also raise a dispute (a chargeback) with your bank or card issuer; we answer it with your order details.

No. There are no subscriptions or automatic debits: every order is a single payment, so there is nothing to cancel.

Razorpay Software Private Limited. For help with a payment you can contact us, or Razorpay's support team at razorpay.com/support.

15 days from delivery, risk-free, for unworn pieces in their original packaging with the 925 tag. See Returns & exchanges.

Yes. Start a return and tell us what you'd like instead; we ship the replacement once the pickup is done.

Yes, any time before it ships, for a full refund. Email support@qilver.in with your order number.

Yes. Adjustable pieces make bulk gifting easy. See Corporate gifting or email support@qilver.in.

Sign up through the pop-up on our site and you get WELCOME5: 5% off your first order, once per customer.

Mohali, Punjab. Every order ships from our store there.