Returns & Exchanges

Not the one? Return any unworn piece within 15 days of delivery. We collect it from your door and issue store credit for the full price, or send you a different size, finish or stone colour.

The short version

• Ask within 15 days of delivery.
• The piece must be unworn and in its original condition, in its Qilver box, with the 925 tag attached.
• We arrange the pickup from your door.
• Your store credit is emailed to you within 5 working days of the piece reaching us. It works on any order at qilver.in, including Cash on Delivery orders.

How to return

1. Email support@qilver.in within 15 days of delivery with your order number and the piece you are returning.
2. We book a courier pickup from your address within 2 working days. Pack the piece in its Qilver box.
3. When it reaches us, we check it and email your store credit within 5 working days.

Exchanges

Want a different size, finish or stone colour? Say so when you ask for the return. We send the new piece once the original has been picked up, subject to stock. Not sure of your ring size? See our ring size guide first.

Damaged, faulty or wrong item

Photograph the parcel and the piece within 48 hours of delivery and email the photos to support@qilver.in. We will replace the piece or refund you in full, whichever you prefer, and arrange for it to be collected. Plating wear later on is covered by Lifetime Plating.

What we can't take back

• Pieces that have been worn, damaged, resized, engraved or altered.
• Pieces without their 925 tag or original packaging.
• Return requests made more than 15 days after delivery.

Changed your mind before dispatch? Any order can be cancelled free of charge until it ships, for a full refund: just email us. The full terms are in our refund and cancellation policy.